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Incident management tools (also called problem tracking or defect tracking tools) are used for documentation, administration, prioritization, allocation, and statistical analysis of incident reports.

Advanced tools of this class include individually parameterizable incident status models. The complete workflow, from problem detection via bug fixing to regression testing, can be determined and supported. Every project team member will be guided through this workflow according to his role in the team.

Both test management and incident management tools may include extensive analysis and reporting features, including the possibility to generate the complete test documentation (test plan, test specification, test report) from the contained data. The format and contents of such documents can usually be individually adjusted. Thus the documents will be easy to integrate into the existing documentation workflow.

Source: Software Testing Foundations
Andreas Spillner, Tilo Linz: Software Testing Foundations, A Study Guide for the Certified Tester Exam, dpunkt.verlag.

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